Refund Policy
At Dog Style Modality, we want every pup parent to feel 100% happy with their purchase. We carefully inspect every product before shipping, but if your order arrives damaged or defective, we are here to make it right. 🐾
📅 Refund Eligibility
- Refunds are only available for damaged or defective items.
- You must request your refund within 12 days from the delivery date.
- Evidence is required: clear photos and videos taken on the day you opened the package.
- Items must be unworn, unused, and in their original packaging (except for the damage reported).
🔎 How to Request a Refund
- Send us an email at support@dogstylemodality.com within 12 days of delivery.
- Attach photos and/or videos showing the issue with your item upon opening.
- Include your order number and contact details so we can verify your purchase.
💡 Refund Process
Once we receive and review your claim: - If approved, your refund will be processed to your original payment method. - Refunds may take 2–3 business days to appear in your account, depending on your bank or payment provider.
⚠️ Non-Refundable Situations
- Requests made after the 12-day window.
- Items without proper evidence of damage (photos/videos).
- Products damaged due to misuse, improper care, or accidents after delivery.
- Orders where the wrong size or color was chosen by the customer (please check our size chart carefully before ordering 🐶).
📩 Need Help?
Our team is here to help make your experience smooth and worry-free. If you have questions about refunds or need support, contact us at support@dogstylemodality.com.
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